Frequently Asked Questions
USH does not take direct admissions from the community. Patients are referred for admission to USH by the local mental health authority and district courts. Contact your local mental health authority if you have further questions. This map has contact information for the local mental health authority in your area.
Adult and pediatric patients are referred for admission to USH by the local mental health authority. Local mental health authorities are allocated beds by the Legislature based on the population in their area. Referrals are accepted for admission if they meet both the admission criteria outlined in Utah Statute and the active inpatient treatment standards identified by the Center for Medicaid and Medicare Services (CMS).
Individuals are committed to the Department of Human Services and admitted to the Utah State Hospital Forensic Facility through the District Courts in the State of Utah. Individuals are admitted under the status of Not Competent to Proceed, Guilty and Mentally Ill and Not Guilty by Reason of Insanity.
To deposit money into a patient’s personal account at USH
Via Credit Card: Please call 801-344-4140 to use a credit card over the phone, Monday through Friday, 7:30 am to 4:30 pm. Payments after 4:00 pm will be processed the following day. We accept Visa/MasterCard/Discover/Amex.
In-person: During normal business hours, Monday through Friday, 7:30 am to 4:30 pm, money may be brought to the Business Office. After hours in the evenings, on weekends, and holidays money may be brought to the switchboard in the Administration Building.
Through the mail: We take checks and money orders by mail. Please include the patient name and unit. Send payment to:
Utah State Hospital
Attn: Business Office
PO Box 270
Provo, UT 84603
Patients are able to withdraw cash from their account on Tuesdays & Thursdays as approved by the treatment team.
State agencies, the general public, and USH employees may reserve and use the facilities such as the amphitheater and grounds/orchards for photos. For more information or to make a reservation, contact:
Support Services Department
801-344-4740
Donations required.
The Forgotten Patient Christmas Project has served hospital patients for over 60 years. This project recruits volunteers from the community to provide Christmas gifts for patients that would literally be “forgotten” without their help. 315 patients were sponsored in 2022, and each patient knew that someone was thinking about them during the holiday season.
Each patient makes up a list of what they would like for Christmas, and the sponsor purchases some or all of those items wraps each present, and delivers them to the hospital.
Some community groups do service projects to provide a stocking for each patient filled with candy and personal hygiene items. Other groups come to the hospital and provide concerts for the patients.
The week before Christmas, gifts fill the gymnasium as hospital employees sort the incoming gifts to have them ready for each patient on Christmas morning. Imagine the joy each patient feels when they wake up on Christmas morning, and there are gifts chosen specifically for them.
Christmas is a happy day at the hospital for many patients because they know someone in the world cares enough to give them a personal gift.
If you are interested in sponsoring a patient, please contact:
Cami Roundy, Director of Volunteer Services
[email protected]
801-344-4254
Gifts and donations, including money, supplies, equipment, or miscellaneous items, are received and registered by the Volunteer Coordinator. A receipt for tax purposes is available upon request. Gifts or donations intended for a specific purpose, such as the Forgotten Patient Christmas Program, will be recorded as such and used only for that purpose. All other gifts and donations will be used for the benefit of clients hospital-wide, including client activities and special events. If you would like to give a gift/donation, you may contact:
Cami Roundy, Director of Volunteer Services
[email protected]
801-344-4254
Museum hours are Tuesday and Thursday, 1-5 p.m. Group tours can be arranged for other times and days by calling:
Janina Chilton, Historian
385-277-0289
Cami Roundy, Director of Volunteer Services
801-344-4254
The Utah State Hospital Museum is located in two rooms in the historic superintendent's home. The home is located on the hospital campus at 1300 East Center Street in Provo. It is the first building on the north side of the street as you enter the hospital.
The museum contains both photographs and artifacts that bring to life the hospital’s history and the history of the treatment of mental illness over the past 138 years.
The goal of the museum is to show how far treatment has progressed and to remind us that history is still being written. These two small rooms contain a profound part of the history of the treatment of mental illness in Utah.
The disc golf course is only open during daylight hours – no after-dark play allowed.
Printed maps/scorecards are available in the Administration Building across from the Switchboard Operator.